Terms of Service

1. Agreement & Relationship

By using the website lokua.co (the "Platform") and any guide, program, or digital product we offer (collectively, the "Programs"), you are entering into a legally binding agreement with Short Form Future LLC.

While the Platform may be branded as "Lokua," all Programs and related content are owned and operated by Short Form Future LLC. All references to "we," "us," or "the Service" in these Terms refer to Short Form Future LLC.

2. Mandatory Mindfulness & Educational Disclaimer

LOKUA PROGRAMS ARE SELF-GUIDED MINDFULNESS, COACHING, AND EDUCATIONAL TOOLS. THEY ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, PSYCHOTHERAPY, OR MENTAL HEALTH TREATMENT.

Short Form Future LLC does not provide medical or crisis intervention services. We do not prescribe or advise on the use of any medications or supplements. IF YOU ARE IN A CRISIS OR A LIFE-THREATENING EMERGENCY, CALL OR TEXT 988 (SUICIDE & CRISIS LIFELINE) OR DIAL 911 IMMEDIATELY OR CONTACT YOUR LOCAL EMERGENCY SERVICES.

3. No Guarantee of Results

The Programs are educational and self-guided (and, where stated, coaching-based). While we design them with care and many participants report meaningful shifts, we make no promise, representation, or guarantee of any specific outcome, result, or improvement in your mental, emotional, or physical state.

Results vary by individual and depend on many factors outside our control, including your consistency and engagement, personal history, concurrent care from licensed professionals, and life circumstances.

Testimonials and example outcomes reflect individual experiences and are not typical, average, or guaranteed.

4. Programs & Digital Products

We may offer self-guided guides, interactive daily systems, personalized upgrades, premium personalized programs, coaching, and other digital products through the Platform. This includes, without limitation, guides such as Daily Relief, Parenting Kids With Anxiety, Anxious Appetite, Anxious Attachment, The Anxiety Reset Guide, personalized program upgrades offered after guide purchase, and four-month premium personalized programs (including under prior or alternate branding). New guides or Programs may be added from time to time; these Terms apply to them unless a Program's checkout page states otherwise.

Unless otherwise stated at checkout, Programs are delivered digitally and are intended for individual, personal use only.

5. Refunds — Default Rule & Checkout Exceptions

Default: Unless a product's checkout page explicitly states a different refund or money-back policy, all sales are final and non-refundable to the fullest extent permitted by law.

Checkout exceptions for guides: If a guide's checkout page expressly offers a money-back guarantee (for example, a 30-day guarantee for Daily Relief, Parenting Kids With Anxiety, Anxious Appetite, or Anxious Attachment), that checkout language controls for that purchase only and only to the extent explicitly stated. We do not change those guide checkout guarantees by this section; those pages remain the source of the exception.

Chargebacks: Because access and materials may be provided immediately, initiating a chargeback or payment dispute in lieu of contacting support is a material breach of these Terms. We may contest chargebacks with evidence including order confirmation, access logs, communications, checkout copy, and these Terms.

6. Personalized Programs — Non-Refundable (No Exception)

Personalized Programs include, without limitation: (a) any personalized upgrade offered after purchase of a guide (including the Anxiety Reset Guide personalized upsell); (b) the 4 Month Premium Personalized Anxiety Reset / 4 Month Premium Personalized Daily System and related premium tiers; and (c) any other program described as personalized, application-based, coached, or tailored to you, including programs with 1:1 coaching or reserved capacity.

All purchases of Personalized Programs are final and non-refundable, with no exception — regardless of any refund language that may appear elsewhere on the Platform for other products. Due to the bespoke nature of these Programs, work (including intake review and personalization) may begin immediately upon purchase.

To the fullest extent permitted by law, we do not offer refunds, returns, partial refunds, chargeback reversals, or credits for Personalized Programs, including for unused time, incomplete participation, dissatisfaction, changes in personal circumstances, or perceived results.

Format Changes — 1:1 Calls May Be Converted to Group Calls: We reserve the right, at our sole discretion and at any time without prior notice, to convert any 1:1 coaching call included in a Personalized Program into a group or multi-participant format. The substituted format satisfies our delivery obligation and does not entitle you to a refund or credit.

Section 3 (No Guarantee of Results) applies in full to Personalized Programs.

7. Participant Conduct & Termination for Cause

When you participate in any live call or real-time interaction included in a Program, you must conduct yourself appropriately. Prohibited conduct includes participating while materially impaired, and appearing in attire or a state of undress unsuitable for a professional coaching environment.

If we determine you have breached this Section or engaged in disruptive, unsafe, or harassing conduct, we may suspend or terminate your access without prior notice. Upon Termination for Cause, no refund will be issued and outstanding fees may become due immediately, to the fullest extent permitted by law.

8. Intellectual Property

All Program content, methodology, prompts, sequences, and related materials are the exclusive intellectual property of Short Form Future LLC. Your purchase grants a limited, non-exclusive license for personal use. You may not copy, redistribute, or white-label Program materials without express written permission.

9. Privacy, Data Processing & Policy Updates

By using the Platform or any Program, you acknowledge that we may collect and process information you submit (including applications, intake forms, questionnaires, program notes, social media messages, and email) to deliver the Service, including through third-party tools used to process and prepare responses. Where reasonably practicable, automated processing is limited so that direct account identifiers (such as email addresses or internal user IDs) are not included; content you write may still contain personal details you voluntarily provided. See our Privacy Policy for details.

We may update these Terms and our Privacy Policy from time to time. Changes are effective when posted with an updated "Last Updated" date. Your continued use after changes are posted constitutes acceptance where permitted by law.

10. Limitation of Liability

To the fullest extent permitted by law, Short Form Future LLC and its operators shall not be liable for any damages arising from your use of the Programs. Our total aggregate liability is limited to the amount you paid for the Service in the twelve months preceding the claim.

11. Governing Law and Venue

These Terms are governed by the laws of the State of South Carolina. Any legal action must be brought exclusively in the courts located in Charleston County, South Carolina.